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In this webinar, Mr. Duplessie discussed ITIL and ITSM fundamentals and their importance. He gave a breakdown of the differences between ITIL/ITSM concepts and realities and described the real-life IT issues, including lack of communication and over-provisioning. Watch the archive of this event and you will understand why ITSM can't work unless key "foundation" issues are addressed such as backup/disaster recovery reporting, infrastructure change management systems, and even storage resource management (SRM). Finally, get Mr. Duplessie's recommendations for making ITSM not only useful, but reliable and necessary for your processes and structure.

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