Onaro Hires Customer Service Director to Meet Expansion Needs
Onaro products in use by 30% of the Fortune 50; Jim Lavallee appointed to deliver world-class service to global customer base
BOSTON, MA – November 7, 2007 – Onaro, Inc. (http://www.onaro.com), the leader in datacenter automation for storage, today announced that Jim Lavallee has joined the company as director of customer service. Jim will lead Onaro’s customer and partner support initiatives including product documentation, training, customer support and consulting services.
“We have spent the past two years building a customer base that now boasts more than 30% of the Fortune 50,” said Doug McNary, president and CEO, Onaro, Inc. “With data centers moving quickly to bring the same level of automation available for servers to networked storage environments, Onaro has enjoyed tremendous growth and built a worldwide customer list of industry leaders. Jim’s appointment is a key milestone to expanding our customer service excellence to support these global enterprises.”
As Director of Customer Service, Jim is responsible for the delivery of services and support to Onaro users globally. With more than 17 years of engineering and project management experience, Jim brings a wealth of operational and strategic knowledge to Onaro. Previously, he served as director of software engineering at EMC Corporation where he was responsible for the development and support of Control Center SAN Manager and SAN Advisor applications. Jim also contributed to several industry efforts to standardize storage management.
Prior to joining EMC, Jim was a technical contributor at Compaq Computer where he created software for configuring SANs. Jim also worked in various engineering roles at Tandem Computer and Raytheon Company. Jim has 17 patents in the area of storage management. Jim has a BSEE from University of Massachusetts and an MSEE from Worcester Polytechnic Institute.
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About Onaro, Inc.
Onaro is the leader in storage service management (SSM) enabling enterprises to increase service quality, return on storage, and compliance by managing storage as a service. Unlike traditional SRM applications which are device centric, Onaro provides a clear service view into a SAN’s access paths, redundancy, replication and performance. SANscreen is being used by the world’s largest companies in banking, retail, entertainment, data communications and wireless telecom. A partial customer list includes AOL, CareGroup Healthcare System, JetBlue Airways, Priority Healthcare, State Street Global Advisors, and Wyeth Pharmaceuticals. For more information, please visit www.onaro.com.
