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Solutions > Off Shoring
In an era of increased globalization, many companies have integrated off shoring and outsourcing into their business strategies.
This is especially true for companies that aim to offshore critical storage operations, specifically around monitoring and provisioning. Such companies require a systematic and automated approach that enables them to improve the management of offshore storage operations using remote employees.
The SANscreen® product family from Onaro® provides this disciplined and automated approach to managing offshore storage services. With SANscreen, project managers can successfully:
- Coordinate globally integrated SAN processes across teams
- Audit those offshore processes
- Empower a remote workforce to achieve storage management services goals
Challenges to Off shoring SAN Operations
To offshore storage management operations, IT organizations must:
- Orchestrate the activities of a globally integrated SAN monitoring and provisioning process across multiple storage teams, sites and time zones
- Determine if the right tools are in place to support a remote workforce
- Track and audit the offshore processes in order to prove that they are delivering the expected efficiencies without impacting service quality
Current Solutions
To achieve a successful offshore storage management initiative with a remote workforce, today’s corporations pursue a variety of strategies:
- Leverage home-grown SAN management scripts and tools that may or may not meet the requirements of a remote workforce
- Employ rigorous onsite training for the new offshore teams that must be repeated regularly to support high turnover environments
- E-mail and conference calls as coordination tools that lack the immediacy and visibility of real time systems
While all these strategies have benefits, the inefficiencies, errors, and effort required to implement them dramatically place the success of an Off shoring project at risk.
Onaro Solution
SANscreen from Onaro empowers IT organizations to deliver storage management services via remote offshore teams. With SANscreen, companies can:
- Audit, monitor, document and control SAN-related task execution – enabling IT teams to know what was done, and when.
- Automate SAN-related processes in a global environment and ensure tight coordination among multiple IT teams
- Gain a “service-centric” view of SAN processes – providing the clear insight needed for a remote workforce to work efficiently, make the right decisions and achieve goals
The following SANscreen products support this solution:
- Service Assurance and Application Insight enable remote storage monitoring, root-cause analysis of storage congestion and change management of the storage environment.
- Capacity Manager allows IT organizations to manage SAN asset data and storage tiers. Capacity Manager is designed to help offshore SAN administrators set up a structured plan that determines where resources can be utilized most effectively.
- Provisioning Manager assists offshore SAN managers in automating storage requests and accommodating the different requirements involved in the process.
Benefits
By providing the tools to monitor, document and control storage management, SANscreen solutions enable IT organizations to create a complete and disciplined auditing process to assure that storage management services are executed correctly. Companies can:
- Realize up to a 50 percent reduction in coordination-related issues involving remote troubleshooting
- Eliminate the need for home-grown tools which in many cases do not provide the controls, planning capabilities and functionality needed for a remote workforce to successfully implement storage management functions.
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